Effective date: August 18, 2026
Use the questions below to compare products and understand ordering, shipping, cancellations, and issue reporting.
What products do you sell?
H & R Goods sells American mahjong sets, tile-only options, racks and pushers, table mats, tile mixers, travel sets, storage products, and other game-night accessories.
How do I know what a set includes?
Review the included-components information on the product page. Contents vary. A listing may include tiles, racks or pushers, dice, chips, and a bag or case, but only the components stated on that product page are included.
Are these American mahjong products?
Products identified as American mahjong products are intended for American-style play. Check the tile count and components before ordering. An annual rules card or association membership is not included unless the product page expressly says otherwise.
Where do you ship?
Shipping is currently available to eligible United States addresses. Final availability and any shipping charge are shown at checkout.
How long does processing take?
General, non-guaranteed processing guidance is 1–3 business days after payment is accepted and up to 5 business days during high-demand periods. Processing is separate from carrier transit time. We do not promise an item-specific delivery time.
How do I track an order?
After shipment, use the tracking link in the shipping confirmation when one is available. A new tracking number may not display carrier activity immediately. See Order Tracking & Delivery Help.
Will every item arrive together?
Not necessarily. Some orders may arrive in separate packages and may have more than one tracking number.
Can I cancel or change an order?
Contact us as soon as possible. Eligibility depends on the order’s current processing status. Changes are not guaranteed after processing begins, and a shipped order cannot be cancelled or edited by us. See Cancellation & Order Changes.
What if an item is damaged, defective, incorrect, or incomplete?
Contact us within 30 calendar days after delivery. Keep the item and packaging and provide clear photos or video. See the Refund & Replacement Policy.
Can I return an item because I changed my mind?
Change-of-mind and preference returns are not accepted unless the product page expressly provides otherwise or applicable law requires otherwise. Do not send an item back without written authorization. See Returns & Exchanges.
What if an order does not arrive?
Contact us when the available tracking or delivery information indicates a material delay or possible non-delivery. We will review the available order and carrier information before determining the appropriate next step.
How do I contact support?
Email rajanbaral1227@gmail.com or use the contact page.