Effective date: August 18, 2026
Contact H & R Goods as soon as possible if you need to request a cancellation, product or quantity change, or address correction.
How to submit a request
Email rajanbaral1227@gmail.com with “Order Change” or “Cancel Order” in the subject. Include the order number, the email used at checkout, and the exact requested change.
Cancellation eligibility
Eligibility depends on the order’s current processing status. If the order is still cancellable, we will make a reasonable effort to complete the request. A request is not an approved cancellation until we confirm it in writing.
After processing begins
Once processing begins, cancellation, product changes, quantity changes, and address edits are not guaranteed. The order may still ship after a request is submitted.
After shipment
We cannot cancel, edit, or redirect an order after shipment. If an item arrives damaged, defective, incorrect, or incomplete, follow the Refund & Replacement Policy. Change-of-mind requests are governed by the Returns & Exchanges Policy.
Address corrections
Contact us immediately with the complete corrected address. Whether a correction is possible depends on the order’s current status. Additional delivery costs caused by an incorrect customer-provided address may be the customer’s responsibility.
Store-initiated cancellation
We may cancel an order because of unavailable inventory, destination restrictions, a payment issue, suspected fraud, or a pricing or listing error. If a paid order is cancelled, an appropriate refund is submitted to the original payment method.
Refund timing
After an approved cancellation refund is submitted, the payment provider or financial institution controls when the funds appear in the account.