Effective date: August 18, 2026
This policy explains when a return, exchange, replacement, refund, or other resolution may be considered for an order placed with H & R Goods.
Change-of-mind returns
We do not accept returns or exchanges because of a change of mind, personal preference, accidental purchase, colour preference, size expectation, or an item no longer being wanted, unless the product page expressly provides otherwise or applicable law requires otherwise.
Before ordering, review the product title, tile count, dimensions, materials, colour, included components, stated mahjong style, and shipping information. Contact us before purchase when a detail is unclear.
Damaged, defective, incorrect, or incomplete orders
Contact us within 30 calendar days after delivery. Keep the item and all original packaging. Include your order number and clear photos or video showing the full product, the specific issue, the outer package, and the shipping label.
After review, an available resolution may include a replacement, refund, partial refund, missing component, or another appropriate outcome. The resolution depends on the verified issue and available options.
Physical returns
Do not mail an item back unless we provide written authorization and a return address. Unauthorized returns may be refused and may not qualify for a refund. Keep the item and packaging until the request is resolved.
Exchanges and replacements
Preference-based exchanges are not available. If an item is verified as incorrect, damaged, defective, or incomplete, a replacement or another appropriate resolution may be offered when available.
Requests that may not qualify
- Change-of-mind, preference, or accidental-purchase requests
- Damage caused after delivery through misuse, alteration, improper storage, or ordinary wear
- Packaging-only damage when the product itself is complete and functional
- Unauthorized returns
- Requests submitted outside the applicable reporting period, except where mandatory law provides otherwise
Consumer rights
This policy does not limit non-waivable consumer rights or remedies that apply under applicable law.
Start a request
Email rajanbaral1227@gmail.com with your order number, checkout email, a clear description of the issue, and the available supporting evidence. See the Refund & Replacement Policy for refund and non-delivery information.