Shipping & Delivery Policy

Effective date: August 18, 2026

H & R Goods currently ships to eligible addresses in the United States. Final shipping availability, available methods, and any shipping charge are shown at checkout.

Order processing

General, non-guaranteed processing guidance is 1–3 business days after payment is accepted and up to 5 business days during high-demand periods. Business days exclude weekends and public holidays.

Processing time is separate from carrier transit time. An order confirmation acknowledges receipt of an order; it does not mean the order has shipped.

Delivery timing

Transit time varies by product, destination, carrier, and current logistics conditions. Delivery dates are estimates when provided. H & R Goods does not promise an item-specific delivery date.

Tracking

When tracking is available, a shipping confirmation is sent to the email address or phone number used at checkout. A new tracking number may not show carrier activity immediately. Visit Order Tracking & Delivery Help for assistance.

Separate packages

Items in one order may be shipped separately and arrive on different dates. Separate tracking details may be provided for each package.

Address changes

Enter a complete and accurate recipient name, street address, unit number, city, state, ZIP code, email, and phone number at checkout. Contact us immediately if a correction is needed. Eligibility for a correction depends on the order’s current processing status, and we cannot edit or redirect an order after shipment.

Delayed or missing shipments

If available tracking stops updating for an unusual period or indicates a possible delivery problem, contact us with your order number and tracking details. We will review the available shipment information and determine the appropriate next step.

Marked delivered but not received

Check the delivery area, mailbox, parcel locker, household members, neighbours, building management, and any carrier delivery details. Contact the carrier when possible, then contact us if the package still cannot be located.

Damaged, defective, incorrect, or incomplete deliveries

Contact us within 30 calendar days after delivery. Keep the item and packaging and provide clear photos or video of the product, issue, outer packaging, and shipping label. See our Refund & Replacement Policy.