Shipping & Delivery Policy

H & R Goods ships to eligible addresses in the United States. Final shipping availability, available methods, and any shipping charge are shown at checkout.

When will my order arrive?

Each product page displays the estimated total delivery time for that item. The total includes both order processing and shipping.

Items with 4–8 business day delivery

Order processing: 1–3 business days
Shipping after processing: 3–5 business days
Estimated total delivery time: 4–8 business days

Items with approximately 10–15 business day delivery

For these items, the estimated delivery window includes both order processing and carrier transit.

Estimated total delivery time: approximately 10–15 business days

Business days exclude weekends and public holidays. Delivery estimates may vary due to carrier delays, customs clearance, weather, or other circumstances outside our control. Check the delivery estimate displayed on the individual product page before ordering.

How processing and shipping work

Processing begins after payment is accepted and covers preparing the order and handing it to the carrier. Shipping time begins after the carrier receives the package. An order confirmation confirms that we received the order; a separate shipping confirmation is sent when tracking becomes available.

Tracking

When tracking is available, a shipping confirmation is sent to the email address or phone number used at checkout. A new tracking number may not show carrier activity immediately. Visit Order Tracking & Delivery Help for assistance.

Separate packages

Items in one order may ship separately, arrive on different dates, and have separate tracking numbers.

Address changes

Enter a complete and accurate recipient name, street address, unit number, city, state, ZIP code, email, and phone number at checkout. Contact us immediately if a correction is needed. Eligibility for a correction depends on the order’s current processing status, and we cannot edit or redirect an order after shipment.

Delayed or missing shipments

If available tracking stops updating for an unusual period or indicates a possible delivery problem, contact us with your order number and tracking details. We will review the available shipment information and determine the appropriate next step.

Marked delivered but not received

Check the delivery area, mailbox, parcel locker, household members, neighbours, building management, and any carrier delivery details. Contact the carrier when possible, then contact us if the package still cannot be located.

Damaged, defective, incorrect, or incomplete deliveries

Contact us within 30 calendar days after delivery. Keep the item and packaging and provide clear photos or video of the product, issue, outer packaging, and shipping label. See our Refund & Replacement Policy.